National Hotel in Miami – Elevator fell 7+ floors, One guest injured.

Elevator Injury at the National Hotel in MiamiMy wife and I are here in Miami for a good friend’s wedding and we are staying at their chosen hotel – the National Hotel in Miami.  Needless to say we’ve been having a wonderful time sharing this event with our friends and their family.  Overall the hotel is very nice and looks to be well maintained.  Our room is a tad small but ultimately we’re not spending much time in the room.

Last night the whole wedding party was meeting at Mango’s Tropical Cafe and identification was required.  My wife, the groom’s brother, and myself got in the elevator and went up to the 10th floor so my wife could grab her ID.  After grabbing her identification we left the room and proceeded to hail an elevator to our floor.

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If at first they refuse – harass, harass, harass, and threaten! [Updated 07/11/19]

Brick WallIt has been roughly 10 weeks since “The Professor” sent a Cease and Desist letter to the company I work for concerning content on one of our client’s sites. We refused to bow to this individual’s demands and that was the beginning of the harassment.  At this point I count no less than 20 individual messages in my inbox.  The Professor has called the company I worked for numerous times and asked the same questions and received the same answers.

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Goodbye MediaLayer, Rest in peace Gupreet.

Gupreet VirdiWhile I was not close to the founder of MediaLayer, Gupreet Virdi, I was always very familiar with their name and their services.  For the past 7 years MediaLayer has been competition for my company’s premium offerings and they’ve always done an excellent job of maintaining their reputation.  The owner has always taken care of customers first and made speed and reliability priorities.  It is unfortunate that Gupreet passed away unexpectedly and the industry as a whole will miss him as well as his company.

We have helped dozens of MediaLayer customers transition over to our services and while this has been good for our company it does sadden me to know why these new customers are heading our way.  Growth is good for us obviously but I wish there was more continuity planning at MediaLayer so that their customers did not have to scramble to find new services.

I hope that everybody affected by the closure of MediaLayer is able to transition to a competent and reliable provider quickly and easily.  It is my understanding that the MediaLayer servers should remain online for a week or two.  This will give MediaLayer’s customers some time to transition out but I generally would still advise downloading a backup immediately regardless.

Rest in peace Gupreet.

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PayPal – Billing Agreements and Disputes

PayPalLet me start by saying that my organization has been using PayPal since 2007 and in all of this time we’ve generally been very happy with the service provided.  I have, over the years, seen where others were unhappy with PayPal for various reasons from accounts being locked to withdrawals being prohibited or delayed.  I’ve seen some complaints about PayPal disputes but by and large the dispute process has been good to us the few times we have had to use it.  Most disputes we have faced were resolved directly with the client as my organization has a refund policy and a general stance that we won’t hold onto funds for a service you do not need or want.

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Don’t post it to Twitter if you don’t want it used… [Updated 05/12/15]

FacepalmAt the company where I work an individual that claims to be a Professor has sent us a ‘Cease and Desist’ letter.  In the letter the individual claims that one of our customers is using their their Twitter messages without their permission.  They demand we delete the customer’s data immediately and provide them all of the customer’s contact information.  I’m not sure what the laws say over in the UK where this individual is based but we will obviously not violate our Privacy Policy and reveal client information to a third party just because they demand it.

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Final Fantasy XIV – A Realm Reborn: Worst Game Launch?

I’m disappointed in Square Enix.  I participated in Beta 4 to find out if it was a game that I wanted to try out and, to my surprise, I found it entertaining and fun.  There were issues with the Beta 4 and, with it being a beta, I didn’t think a whole lot about them.  I assumed that Square Enix would do what they had to in order to ensure a smooth launch day, or at least as smooth as possible for an MMORPG.  I pre-ordered a copy of the game when Beta 4 ended so that I could get online with ‘Early Access’ on Friday instead of waiting until Tuesday and that’s where the nightmare begins.

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The “right” to use a hosting service and vindictivity.

Anybody who has looked at having a web site has likely found that there are thousands if not tens of thousands of hosting providers they can choose from.  It’s common knowledge as well that a customer can end the service whenever they wish should they simply no longer need it, outgrow it, or simply find a better deal elsewhere.  Don’t get me wrong, there are some providers that make it difficult at best and impossible at worse to leave and one that comes to mind is 1&1 Hosting (look it up, you will see).

The inverse of a customer leaving a provider is a provider discontinuing the service of a customer.  This can happen for a lot of reasons from terms of service violations (i.e. doing something your provider clearly states you cannot do) to the user’s account using too much resources (i.e. hosting a site that needs a dedicated server on a $5/month shared account) and everything in between.  There are situations where a provider may also feel that they are not the proper fit for the particular customer’s needs, and that is what causes me to write this tonight.

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IVEC – Indianapolis Veterinary Emergency Center – Verbal abuse and terrible treatment.

IVEC - Indianapolis Veterinary Emergency Center

On Christmas Day my two and a half year old Corgi dog “Titan” got into the trash and we were not sure what exactly he had eaten.  He’s gotten into the trash before, however, it has been over a year and a half and he has done very well for a long time about being unsupervised.  He’s good to the point that we can set down a plate of food on the floor and leave the room and he knows not to touch it, so we’re unsure what was so alluring in the trash can that he had to get into it, but he did.

We didn’t think too much of it at the time, as we’ve had dogs get in the trash before and usually they may get a little bit of an upset stomach but that’s about it.  When we woke up this morning we found out that he had gotten sick, which wasn’t unexpected.  We let him outside to go to the bathroom and he walked around like he had to poop but he didn’t; he urinated and then came back inside.  He’s the type of Corgi that he will eat all of his dog food, however much you put in the bowl, so we have to only give him how much he should have at any given time, usually a cup in the morning and a cup in the evening.  This morning he didn’t touch his food at all, when normally he would gobble it down as quickly as he could and he also wasn’t drinking any water.

We let him go back outside again and he got sick and then he finally went poop and when we looked, it was red which had us extremely concerned so we tried contacting our normal veterinary office, which is closed due to the 14+ inches of snow we’ve received since 3 AM last night.  The only veterinary office that was open and within a driving distance was the Indianapolis Veterinary Emergency Center or IVEC.  We called and discussed it with them and they said we should bring him in to have him checked out, so we made the drive out to them. Continue reading

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Camera+ Bug Resolved, Took longer than expected but happy to see it happen!

If you use an iPhone then chances are you’ve used Camera+ by Tap Tap Tap.  Camera+ is an excellent application that provides more information and allows additional features above and beyond what the basic camera application provides.  Burst Mode, Flashlight Mode, Displaying ISO, Aperture, and Shutter time, in-application photo editing and touchup, etc…  The biggest issue and disappointment for me when it comes to the iPhone and it’s built in camera application is low-light performance.

In many situations, with steady light, the iPhone camera works beautifully but in situations where the phone flashes the LED once to get exposure, then once again to actually take the picture I’ve found pictures are often washed and way over-exposed or very under-exposed.  Only about 1 in 20 images I’ve ever taken with the default application in low-light that required the LED flash came out decent.

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If you ever make Kraft EasyMac, you should not walk away while it cooks in the microwave

Kraft EasyMac Meltdown My wife and myself have enjoyed Kraft’s EasyMac for a while now, popping one in the microwave when we wanted some macaroni and cheese but didn’t feel like going through the trouble of cooking some on the stove.  We’ve probably cooked several hundred of these little containers over the last few years and never have we experienced the issue that we experienced tonight.  I’m not writing this to give Kraft a bad name, but simply to make anybody who enjoys this food aware of this very serious potential issue.

We opened this container, filled it to the line with cool water, and placed it in the microwave for 3 minutes and 30 seconds just as we always have.  I watched the countdown of the microwave for about the first 20 seconds so I know for sure beyond any shadow of doubt that the microwave was set appropriately.  With about 60 seconds left to go on the microwave I walked back into the room to get ready to pull it out and mix in the cheese when I noticed that I could not see the EasyMac container within the microwave.  I opened the microwave door and was essentially ‘hit in the face’ by smoke and was shocked to see this melted container. Continue reading

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