AT&T Business Internet [u-Verse] – Slow to replace lightning-damaged equipment

Dead AT&T DSL ModemAt the office where I work unfortunately there are no fiber optic options.  Before we signed the lease we reached out to the local ISP that provides fiber connections for our area and confirmed that they serviced the location we were looking at leasing.  The ISP told us they did service our building and we didn’t find out until after we signed our lease and arranged to set up service that they do not actually service this location.  Sadly enough the only option we have here is AT&T vDSL [AT&T uVerse Business Internet DSL].

We experienced some pretty intense storms today / this evening and experienced several very close lightning strikes.  At least a couple of strikes were within several hundred feet of our office and one of them managed to take out our AT&T uVerse DSL Modem.  Being that AT&T has numerous corporate stores within a short driving distance I really didn’t imagine getting this damaged equipment replaced would be an issue.

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1-800-Flowers.com

If you want to show somebody you love them – avoid 1-800-Flowers.com

Depending on how well you know me you may be aware of my aversion to talking on the phone.  It’s not so much that I hate talking on the phone as much as I hate how it totally destroys my ability to multi-task.  When I am working I will be handling a dozen or two different tasks at once on my computer without issue but the second I’m on the phone that all goes out the window.

Generally if I want to look into something or accomplish something I’ll find a way to do it via my computer which I can do without putting everything else I’m working on on complete hold.  Realistically I should have taken the time to find a local florist and called them up to arrange for the delivery of some flowers for my wife.  I instead went to “1-800-Flowers.com” to see if they could deliver today – and they could!

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SPAMMERS – I have a question for you…

While I don’t really expect to get any answers – I am a little curious.

I know that the reason spammers send spam is to make money.  I don’t think anybody sends spam for fun although I am sure some people have ‘spammed’ others to annoy them/etc.

With that said we get a lot of spam to “[email protected]”, “[email protected]”, “[email protected]”, etc…  Do you actually see a return on sending spam to these addresses or are you so readily able to send the spam that it really doesn’t matter?

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If at first they refuse – harass, harass, harass, and threaten! [Updated 07/22/15]

Brick WallIt has been roughly 10 weeks since “The Professor” sent a Cease and Desist letter to the company I work for concerning content on one of our client’s sites. We refused to bow to this individual’s demands and that was the beginning of the harassment.  At this point I count no less than 20 individual messages in my inbox.  The Professor has called the company I worked for numerous times and asked the same questions and received the same answers.

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PayPal – Billing Agreements and Disputes

PayPalLet me start by saying that my organization has been using PayPal since 2007 and in all of this time we’ve generally been very happy with the service provided.  I have, over the years, seen where others were unhappy with PayPal for various reasons from accounts being locked to withdrawals being prohibited or delayed.  I’ve seen some complaints about PayPal disputes but by and large the dispute process has been good to us the few times we have had to use it.  Most disputes we have faced were resolved directly with the client as my organization has a refund policy and a general stance that we won’t hold onto funds for a service you do not need or want.

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Don’t post it to Twitter if you don’t want it used… [Updated 05/12/15]

FacepalmAt the company where I work an individual that claims to be a Professor has sent us a ‘Cease and Desist’ letter.  In the letter the individual claims that one of our customers is using their their Twitter messages without their permission.  They demand we delete the customer’s data immediately and provide them all of the customer’s contact information.  I’m not sure what the laws say over in the UK where this individual is based but we will obviously not violate our Privacy Policy and reveal client information to a third party just because they demand it.

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Final Fantasy XIV – A Realm Reborn: Worst Game Launch?

I’m disappointed in Square Enix.  I participated in Beta 4 to find out if it was a game that I wanted to try out and, to my surprise, I found it entertaining and fun.  There were issues with the Beta 4 and, with it being a beta, I didn’t think a whole lot about them.  I assumed that Square Enix would do what they had to in order to ensure a smooth launch day, or at least as smooth as possible for an MMORPG.  I pre-ordered a copy of the game when Beta 4 ended so that I could get online with ‘Early Access’ on Friday instead of waiting until Tuesday and that’s where the nightmare begins.

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BlueCross BlueShield of Tennessee [rant]

A lot has been changing in my life over the last 12 months, and it has been a while since I have written a post.  I have been staying pretty busy with work and family, the business has been growing and I’m about to hire a new full-time employee.  My family is also growing, as I my wife and I will be having our first son come August.  Having a growing family means that health coverage has become a new priority for me, where I have been without health insurance for the last ten years or so.  While I can’t say that I know anybody who loves insurance companies or their practices, I can certainly say that of all I have worked with BlueCross BlueShield of Tennessee is the worst so far.

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