PayPal – Billing Agreements and Disputes
Let me start by saying that my organization has been using PayPal since 2007 and in all of this time we’ve generally been very happy with the service provided. I have, over the years, seen where others were unhappy with PayPal for various reasons from accounts being locked to withdrawals being prohibited or delayed. I’ve seen some complaints about PayPal disputes but by and large the dispute process has been good to us the few times we have had to use it. Most disputes we have faced were resolved directly with the client as my organization has a refund policy and a general stance that we won’t hold onto funds for a service you do not need or want.