At the hosting provider I own we originally started offering Virtual Private Servers late 2008 to address the needs of our clients who were outgrowing shared but didn’t yet want to move to a full-blown dedicated environment. We did offer VPSs for about 6 months before the HyperVM scare at FsckVPS happened where dozens of VPS nodes were wiped clean and data lost. We then decided to discontinue HyperVM and worked on migrating our existing VPS clients to other providers we worked with and trusted to be reliable.
Fast forward to late 2009 when we brought our first new SolusVM VPS server node online. SolusVM has been an exceptional control panel with a good list of features and while it is missing some basic features such as bandwidth reports, cpu graphs, and memory graphs SolusVM has been working on improving their software over time. We can handle a few missing “features” as long as we know that those features are in development and will be added.
The administration control panel and the user side of the control panel are very clean and concise while still being very powerful. The only gripes we originally had with SolusVM was the inability to customize the client side templates and re-brand the solution however they did enable this ability and so far we love the control panel in this aspect.
SolusVM does offer a forum where you can post your questions and issues and receive support from others using the software as well and fairly regularly a SolusVM staff member will also stop by and help out as well. There is also a support ticket system should you have an issue that is urgent or that does require some privacy. Our general experiences with SolusVM support over both methods has been fairly good – I wouldn’t go so far as to say great but the support definitely has not been bad.