Web hosting providers rely upon long term client/provider relationships to reduce costs and to help pay for attracting new customers. In my personal experiences it costs approximately $150 to attract the average new client to a hosting provider. When you compare the average monthly hosting bill of around $5 to the cost to attract a customer you will very quickly see why a hosting provider needs long-term clients.
There are clients that see purchasing web hosting as a long-term relationship with their provider and they look forward to reliability, service, and support for a long time to come. Realistically most clients tend to stay with their provider until their needs drastically change and this is how things really should be.
No host is perfect – every host is going to experience issues from time to time and what is more important than whether or not they ever have issues is whether the host is directly at fault for the issue or if the issue was something that shouldn’t be held against them such as hardware failure. Just because your host experiences an issue is not reason alone to leave that provider unless they could have prevented the issue and chose not to or they simply handled the situation poorly. Most clients understand that issues happen and as long as they are kept informed as to what has happened and what is being done to resolve the issue they are willing to work through the issue. If you find yourself changing hosts every single time your provider has an issue you may want to consider giving your provider a chance to handle and resolve the issue before deciding to move. Continue reading »