Category: Miscellaneous

Update 2: I called the next day and escalated myself to another supervisor.  This supervisor looked at the history of the call from the night before and said that he would verify that Amazon.com did indeed have this offer going and if they did he would apply the credits.  He made it clear to me that he was doing this not only due to how long I’ve been with AT&T but also due to the fact that if I’m willing to write an email, a blog post, and call more than once – that I was eventually get what I wanted.  The supervisor also acknowledged that AT&T doesn’t make money off of the handsets themselves (they pay $699 each for the Torch) but that they instead make money off of the contract for service.  It simply didn’t make sense to him for him to block my request when ultimately I was considering switching to another provider over the incident.  AT&T stood to lose much more of my money by not giving me the credit than by doing so.

If you try to get such a credit applied to your account I do wish you luck as even this email to the executives got responded to with essentially “We won’t price match, sorry.”  Good luck!

This post will consist entirely of a letter sent to AT&T concerning my recent experiences with their customer service department.  I give anybody and everybody full rights to reproduce this email in it’s entirety in any way, shape, or form.

To: AT&T Executives
Subject: Extreme Disappointment with AT&T Customer Service (lack there of). Continue reading

So today at 6 AM I am driving my mother down to Columbus Regional Hospital for brain surgery. I know this site doesn’t get much traffic but if you can keep my mother in mind today I would appreciate it.

Godspeed.

Update 1
Sitting in the waiting room.

Update 2
2.5 hours into surgery and they came out and told us she’s doing well but it’s going to be about another hour.

So it seems that on my own personal blog I’m not allowed to voice my opinions should somebody else disagree with them.  While I find it odd that somebody would think that a large portion of what I write on my personal blog is not merely my personal opinion on whatever I’m writing about…. I’d really like to hear from you!

Do look over some of my posts here (there’s what? 22 of them as of this writing) and let me know what you think!  Do you think that a large portion of what I’ve written and posted is my opinion?  Oh, and I know I get a lot of traffic [lol] so I do expect at least a few thousand comments!

At first glance Windows7 is a very nice upgrade and in my opinion it is what Vista should have been.  The Windows7 installation was quick and painless and the user experience is very quick and efficient.  I’ve noticed a reduction in system resource usage in Windows7 over Windows Vista.

There is one small thing that is bothering me…  I run dual monitors as I use this as my workstation and it often helps to have things side by side instead of on top of each other.  I have seen the commercials of the “snap” feature and it looks like it would be very nice but the implementation when using dual monitors is less than I would expect.

You can snap a window to the left of the monitor on the left, or to the right of the monitor on the right, but not to the opposite sides of either monitor.  Before you say that it’s because there is no “edge” between the two monitors – my primary monitor is 1600×1200 and my secondary is 1280×1024 and there is definitely an edge when going from the larger to the smaller monitor that i can hit the mouse up against.

I honestly can’t think of a real good way for Microsoft to implement the “snap” feature on a multiple monitor configuration that wouldn’t be more trouble than it’s worth and I can see the argument against even using it if you are running 2+ monitors but it’s the principal of the issue as far as I am concerned.

I’ve just now decided to use this domain as my personal blogging location and I’m just setting up WordPress.  I don’t really have anything interesting to say right now and I’m actually about to get some shut-eye.  I hope to get this all set up the way I want it tomorrow or the day after and then from that point on I can begin blogging until my heart is content!

Thanks for stopping by!