If you ever make Kraft EasyMac, you should not walk away while it cooks in the microwave

Kraft EasyMac Meltdown My wife and myself have enjoyed Kraft’s EasyMac for a while now, popping one in the microwave when we wanted some macaroni and cheese but didn’t feel like going through the trouble of cooking some on the stove.  We’ve probably cooked several hundred of these little containers over the last few years and never have we experienced the issue that we experienced tonight.  I’m not writing this to give Kraft a bad name, but simply to make anybody who enjoys this food aware of this very serious potential issue.

We opened this container, filled it to the line with cool water, and placed it in the microwave for 3 minutes and 30 seconds just as we always have.  I watched the countdown of the microwave for about the first 20 seconds so I know for sure beyond any shadow of doubt that the microwave was set appropriately.  With about 60 seconds left to go on the microwave I walked back into the room to get ready to pull it out and mix in the cheese when I noticed that I could not see the EasyMac container within the microwave.  I opened the microwave door and was essentially ‘hit in the face’ by smoke and was shocked to see this melted container. Continue reading

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Apple Retina MacBook Pro 15″ – Manufacturing Defects, Popping, and Creaking – Resolved October 31, 2012

As of October 31st, 2012 I officially consider this issue resolved positively. Apple replaced the MacBook Pro on the spot after identifying the issue as the adhesive between the battery and the upper case. Do please read the updates at the bottom of this post for full details. Thanks!


I use Apple hardware for almost everything these days for a few reasons including but not limited to: build quality, operating system and features, ease of use, fit and finish, and support.  When you buy a $2,200 laptop from Apple, a $800 iPad, or anything else – you generally expect it to be the utmost of quality and to ‘just work.’  This has been my experience with every Apple product I’ve owned so far until now.

I purchased a base-model Apple Retina MacBook Pro 15″ from the Keystone Apple Store on the north side of Indianapolis on October 6th, 2012.  I was very happy with the machine, that is, until I was sitting in my quiet hotel room during the cPanel Conference in Houston, Texas on October 8th, 2012.  I found that the space bar was making such an unbearably loud ‘screech’ when pressed that there was no way I could possibly continue using the machine.  I called AppleCare and they directed me to take the machine to the Apple Store in the Houston Galleria Mall, which I did.

I walked up to the Genius Bar for my appointment and explained the issue to the technician.  He said that he could not hear it in the store, as Apple stores are almost always loud, and wanted to take it into the back to see if he could hear it, which I said was fine.  After a minute or two in the back the tech re-appeared and agreed that the noise was unbearably loud and he said that he could understand why I was unhappy.  He actually removed the key to see what was wrong, and found that when removed the key was nearly translucent.  He explained that the key was simply a manufacturing defect.  In trying to put the key back on, it even chipped. Continue reading

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WHMCS Version 5.1 Fixes for “Sticky Client Notes”

WHMCS Version 5.1 contains a couple of simple administration template bugs that make using the “Sticky Notes” difficult at best.  I just downloaded a fresh copy of WHMCS 5.1 to make sure that this wasn’t already fixed, and it’s not.  I’m creating this post so that you can apply the fix yourself and make use of the sticky notes if you wish.

As it stands on the “V4” template, which I prefer, any ticket viewed with a sticky note will push all contents of the ticket down below the end of the left side-bar.  If you use the “V4” administration template and have tried sticky notes, you’ve surely seen this yourself.  The second issue with the templates affects the “V4”, “Blend”, and “Original” administration templates.  When viewing a ticket with a “Sticky Note” the edit button does not link to the proper location as it does not contain the client ID. Continue reading

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Guardlex – DMCA Takedown Notifications over hyperlinks to non-infringing content

As I am sure many of you know, stealing another individual or business’ copyrighted intellectual property is theft with damages up to $150,000 per incident.  To fight online piracy of intellectual property the Digital Millennium Copyright Act, or DMCA for short, was signed into law on October 28, 1998 by President Bill Clinton.  The DMCA outlines methods for reporting copyright infringement such as “DMCA Notifications” as well as what those methods must contain:

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BlueCross BlueShield of Tennessee [rant]

A lot has been changing in my life over the last 12 months, and it has been a while since I have written a post.  I have been staying pretty busy with work and family, the business has been growing and I’m about to hire a new full-time employee.  My family is also growing, as I my wife and I will be having our first son come August.  Having a growing family means that health coverage has become a new priority for me, where I have been without health insurance for the last ten years or so.  While I can’t say that I know anybody who loves insurance companies or their practices, I can certainly say that of all I have worked with BlueCross BlueShield of Tennessee is the worst so far.

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[Updated] – EzeeLogin Customers Beware – License and Pricing Changes without Notification (Admod.com)

Update 02/17/12 at 10:42 PM EST

We’ve worked all of the issues we faced out with Admod/EzeeLogin.  I’m going to leave this post live as a reminder for Admod/EzeeLogin and other companies who read this post to be as open and transparent about their actions that affect customers as possible.  Had Admod/EzeeLogin gotten in touch with us, and their other customers, and explained the change-over and how it does or does not affect them – this entire post could have been avoided.  On another note, had Admod /EzeeLogin responded to our ticket quickly – this post would have been avoided.  If you have any questions, comments, or concerns – feel free to make them known in the comments.

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iPhone 4 S, and Siri

iPhone 4 SI went to the Keystone Apple Store on the north side of Indianapolis, Indiana today to have them check the battery on my iPhone 4.  I felt as though the battery had been lasting me less and less time throughout the day and knowing that lithium ion batteries degrade over time I figured the battery life was just getting short.  It turns out that the battery was fine ( well within spec, considering it’s age ) and I opted not to pay $79 to have it replaced.

While talking with the technician I was informed that at 6 P.M. they were going to be releasing any pre-ordered iPhone 4 S’ that had not been picked up and that the line was starting by the door.  At this point it was only 5:15 PM so I walked to the outer door to find that I was only second in line.  I chatted with the person in front of me whom was a very nice woman and over the next 30 minutes the line behind me grew quite quickly up to about 45 individuals. Continue reading

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Intellectual Property, Copyright, and “HostYourDream.net” – Site Ripper and Thief

It was just two weeks ago when I brought to light that the provider “Coomme Hosting” was using our design illegally and today I find another provider about to use our design, again, illegally.  While it is flattering that our design is so good that everybody else is deciding to use it without permission, it is very depressing that these “providers” would sink to the level of blatantly stealing a design rather than creating their own or having one created for them.

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Intellectual Property, Copyright, and “Coomme Hosting” – Updated August 11, 6:47 PM EDT

At MDDHosting we have worked hard over the years to build our reputation and we always put quality of service and support above appearances.  We eventually, after over 3 years in business, hired a designer to professionally create a new design for us.  The design itself was very expensive and was created by vReplay.com over the course of several months.

Recently an individual associated with the domain “xthosts.com” decided to rip a copy of our design and make it available for public download.  While they haven’t realistically done anything that anybody with basic skills couldn’t do if they spent some time doing it, they did make our copyrighted intellectual property illegally available to others in a fashion which proliferates the illegal use of our design. Continue reading

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Seeing the big picture… Why most hosting providers fail.

ServersIt’s no surprise that there are hundreds, if not thousands of new hosting providers that are started every day as there is simply little to no barrier to entry.  Anybody who has $5 to $15 can sign up for a reseller account and be their very own hosting company within minutes and this has some very unfortunate side-effects for the industry as a whole.

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