CloudMark / – Filtering Legitimate Messages and providing no FBL or JMRP.

The current issue.

Over the last few months, the company I work for has been having issues with a company called “CloudMark” blocking the legitimate messages of our users sent to their clients. This has resulted in emails sent to AT&T, T-Mobile, COX Cable, and others to fail. While I’m happy for CloudMark to have expanded and acquired all of these large ISP customers – it hasn’t been a good experience for other service providers trying to reach users protected by CloudMark.

Our clients are having issues sending legitimate email messages to people at AT&T, T-Mobile, COX, and a few others – and we’ve had zero luck working with CloudMark to resolve the issue permanently. While we have managed to get them to unblock us a couple of times – we haven’t had any luck getting any details so we can cure the source instead of putting a bandage over the symptom.

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