Tag: Customer Service

AT&T Business Internet [u-Verse] – Slow to replace lightning-damaged equipment

Business, Miscellaneous, Rants

Dead AT&T DSL ModemAt the office where I work unfortunately there are no fiber optic options.  Before we signed the lease we reached out to the local ISP that provides fiber connections for our area and confirmed that they serviced the location we were looking at leasing.  The ISP told us they did service our building and we didn’t find out until after we signed our lease and arranged to set up service that they do not actually service this location.  Sadly enough the only option we have here is AT&T vDSL [AT&T uVerse Business Internet DSL].

We experienced some pretty intense storms today / this evening and experienced several very close lightning strikes.  At least a couple of strikes were within several hundred feet of our office and one of them managed to take out our AT&T uVerse DSL Modem.  Being that AT&T has numerous corporate stores within a short driving distance I really didn’t imagine getting this damaged equipment replaced would be an issue.

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1-800-Flowers.com

If you want to show somebody you love them – avoid 1-800-Flowers.com

Rants, Reviews

Depending on how well you know me you may be aware of my aversion to talking on the phone.  It’s not so much that I hate talking on the phone as much as I hate how it totally destroys my ability to multi-task.  When I am working I will be handling a dozen or two different tasks at once on my computer without issue but the second I’m on the phone that all goes out the window.

Generally if I want to look into something or accomplish something I’ll find a way to do it via my computer which I can do without putting everything else I’m working on on complete hold.  Realistically I should have taken the time to find a local florist and called them up to arrange for the delivery of some flowers for my wife.  I instead went to “1-800-Flowers.com” to see if they could deliver today – and they could!

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Comcast – EXTREME Lack of Customer Service

Business, Hosting, Technology
Comcast Bill showing $50 "Unbilled Activity"

Let me first begin by saying that I’ve had Comcast Internet and Television service for well over 4 years and for the most part I’ve been satisfied with the service itself.  I’ve rarely had to use customer service as generally I’ve not had issues with any of my services and when I did for the most part Comcast fixed those issues in a timely fashion.  I’m not entirely sure what has changed over the last year or so, but things have gone seriously down hill when it comes to customer service.  I’m going to do my absolute best to detail exactly what happened, how it happened, and why it happened so that you can hopefully make an informed decision as to whether you wish to go with Comcast, to continue your existing Comcast service, or to shift to/choose another provider.

On September 27th, 2010 my wife and I moved in to our new apartment a couple of minutes away from our old apartment and we had previously called to schedule Comcast to come out and perform a transfer of service to get our DVR Box and our Cable box online in our new apartment.  Comcast came out and performed the transfer of service free of charge and since we were moving into a larger apartment we opted to go ahead and get another digital box for one of our bedrooms while we were at it.  The technician that came out explained to me that this was his first installation where he was on his own and apologized ahead of time if it took longer than we expected.  I told the technician that I understood and that it wasn’t an issue. Continue reading

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