National Hotel in Miami – Elevator fell 7+ floors, One guest injured.

Elevator Injury at the National Hotel in MiamiMy wife and I are here in Miami for a good friend’s wedding and we are staying at their chosen hotel – the National Hotel in Miami.  Needless to say we’ve been having a wonderful time sharing this event with our friends and their family.  Overall the hotel is very nice and looks to be well maintained.  Our room is a tad small but ultimately we’re not spending much time in the room.

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IVEC – Indianapolis Veterinary Emergency Center – Verbal abuse and terrible treatment.

IVEC - Indianapolis Veterinary Emergency Center

On Christmas Day my two and a half year old Corgi dog “Titan” got into the trash and we were not sure what exactly he had eaten.  He’s gotten into the trash before, however, it has been over a year and a half and he has done very well for a long time about being unsupervised.  He’s good to the point that we can set down a plate of food on the floor and leave the room and he knows not to touch it, so we’re unsure what was so alluring in the trash can that he had to get into it, but he did.

We didn’t think too much of it at the time, as we’ve had dogs get in the trash before and usually they may get a little bit of an upset stomach but that’s about it.  When we woke up this morning we found out that he had gotten sick, which wasn’t unexpected.  We let him outside to go to the bathroom and he walked around like he had to poop but he didn’t; he urinated and then came back inside.  He’s the type of Corgi that he will eat all of his dog food, however much you put in the bowl, so we have to only give him how much he should have at any given time, usually a cup in the morning and a cup in the evening.  This morning he didn’t touch his food at all, when normally he would gobble it down as quickly as he could and he also wasn’t drinking any water.

We let him go back outside again and he got sick and then he finally went poop and when we looked, it was red which had us extremely concerned so we tried contacting our normal veterinary office, which is closed due to the 14+ inches of snow we’ve received since 3 AM last night.  The only veterinary office that was open and within a driving distance was the Indianapolis Veterinary Emergency Center or IVEC.  We called and discussed it with them and they said we should bring him in to have him checked out, so we made the drive out to them. Continue reading

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Apple Retina MacBook Pro 15″ – Manufacturing Defects, Popping, and Creaking – Resolved October 31, 2012

As of October 31st, 2012 I officially consider this issue resolved positively. Apple replaced the MacBook Pro on the spot after identifying the issue as the adhesive between the battery and the upper case. Do please read the updates at the bottom of this post for full details. Thanks!


I use Apple hardware for almost everything these days for a few reasons including but not limited to: build quality, operating system and features, ease of use, fit and finish, and support.  When you buy a $2,200 laptop from Apple, a $800 iPad, or anything else – you generally expect it to be the utmost of quality and to ‘just work.’  This has been my experience with every Apple product I’ve owned so far until now.

I purchased a base-model Apple Retina MacBook Pro 15″ from the Keystone Apple Store on the north side of Indianapolis on October 6th, 2012.  I was very happy with the machine, that is, until I was sitting in my quiet hotel room during the cPanel Conference in Houston, Texas on October 8th, 2012.  I found that the space bar was making such an unbearably loud ‘screech’ when pressed that there was no way I could possibly continue using the machine.  I called AppleCare and they directed me to take the machine to the Apple Store in the Houston Galleria Mall, which I did.

I walked up to the Genius Bar for my appointment and explained the issue to the technician.  He said that he could not hear it in the store, as Apple stores are almost always loud, and wanted to take it into the back to see if he could hear it, which I said was fine.  After a minute or two in the back the tech re-appeared and agreed that the noise was unbearably loud and he said that he could understand why I was unhappy.  He actually removed the key to see what was wrong, and found that when removed the key was nearly translucent.  He explained that the key was simply a manufacturing defect.  In trying to put the key back on, it even chipped. Continue reading

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