[Updated] – EzeeLogin Customers Beware – License and Pricing Changes without Notification (Admod.com)
Update 02/17/12 at 10:42 PM EST
We’ve worked all of the issues we faced out with Admod/EzeeLogin. I’m going to leave this post live as a reminder for Admod/EzeeLogin and other companies who read this post to be as open and transparent about their actions that affect customers as possible. Had Admod/EzeeLogin gotten in touch with us, and their other customers, and explained the change-over and how it does or does not affect them – this entire post could have been avoided. On another note, had Admod /EzeeLogin responded to our ticket quickly – this post would have been avoided. If you have any questions, comments, or concerns – feel free to make them known in the comments.
Continue reading if you desire, but our issues that resulted in this post have been fully rectified.
If you’re currently using EzeeLogin and you signed up before the new “EzeeLogin.com” – be aware that when your current license expires there will be no option to renew it at Admod.com leaving you with no gateway. This is apparently due them moving all of the EzeeLogin functionality / billing / licensing over to their new EzeeLogin.com domain. While this is not a major issue in and of itself, it does require action by customers using their service prior to the new domain – and they sent no notices out making their existing customers aware of action required on their part.
When you try to log in at EzeeLogin.com using your email address from Admod.com, your address will not be found (i.e. they did not migrate over your license *or* your billing account). This means when your license does expire – your EzeeLogin Gateway will effectively be rendered useless with no way to renew. Had Admod/EzeeLogin contacted their existing client base to let them know they needed to sign up for a new billing account at EzeeLogin.com – then this post wouldn’t exist.
Upon searching Admod.com for any public notices of action required by their clients, the only information I could come across was less than detailed and did not indicate that any action was required:
New website for Ezeelogin
New website lauched @ www.ezeelogin.com
Taking this all a step further pricing has also increased without notice. Prior you could get a license to connect to up to 50 servers for $42/quarter where as now $40 will only get you 10 servers on a monthly lease. Increasing pricing is not a problem – when you let your existing customers aware of the price change. When you increase prices without prior notice for existing customers it has the side-effect of pissing them off.
In my personal opinion, EzeeLogin/Admod are taking these steps because they’re too comfortable. Their actions (and lack of notifications) alone have resulted in at least three larger providers I’m aware of saying “Hell, we’ll just develop and market our own product for less then EzeeLogin.” While Admod/EzeeLogin likely had a monopoly on this niche need due to their product working well, their apparent failure at customer notification and public relations may very well have cost them their top spot in this market. The providers that I know of that are going to develop their own gateways have the funds and capabilities to push a product out very quickly that not only is superior, but will be priced lower.
We reached out to Adod/EzeeLogin over 2.5 hours ago and have yet to receive a response from representatives of either site.
Admod/Ezee – you’ve made a seriously glaring error by not notifying your (previously) quite loyal customer base of these changes. We ourselves have been customers since July 1st, 2010.
Update 02/15/12 at 10:00 PM EST
We finally did hear back from them, the representative that responded seems to believe that the “login” feature being removed from the old site is an oversight. They stated that we could maintain our old license through the old site although we would not be able to upgrade through the old site. Any changes to the plan would require moving to the new site/pricing (at roughly a 1500% increase).
I’m waiting to hear from a higher member of management to confirm this and to get some additional details as well as waiting to see if the “login” button does come back to the old site.